FAQ
1. How to get a quotation?
a.Give me the profile drawing and thickness,this is the important.
b.Other spicific requirements is welcome,such as the speed,power and voltage you want.
c. If you don't have your own profile drawing, we can recommend some model types according to your local market standard.
2. Terms of payment:
30% advance payment first by T/T, Balance will be paid before shipping after inspection.
The balance payment can be paid by LC, and we can accept the full payment by LC also.
Meanwhile, we can ship the machine to you without balance payment. You can pay us the balance payment till you receive the machine.
3. Are you trade company or factory?
We are the one based on factory and international trade, we have our own design concept for the machines and have optional solutions for machine concept according the customer's request.
4. What can you do if the machine broken?
Our machine's warranty period is 12months,if the broken parts can't be repaired,we can send new to replace for
free,but you need to pay the express cost yourself.after warranty period,we can negotiate to solve the problems, we supply the technical support for the whole life of the equipment.
Our Services
1. We can give you the guarantee by money, you can take the machine first without balance and try the quality. Meanwhile, can help customer solve the fund issue.
2. Because the machine is customized, the customers will provide us the profile drawing by themselves. But some customers don't have such profile drawings, then we can recommend the model types according to the local market standard.
3. We can operate the machine with material before the customer put order if you come to my factory.
4. Both the sale person and technician can give you the service overseas and make training for the workers,
the sale person can make translation, so that the installtion and training will be more clear and easily.
5. We will prepare some spare parts along with the machine, ensure our customer can solve the issue in a shortest time.
6. The machine will be tested before shipment with coil, ensure everything is ready
7. We will be at your service always, our customres can get in touch with us anytime, even have the time difference.
